Q: What type of batteries should be installed?

A: Use 4 x AA batteries (not included)

Q: I lost my safe key, can I order a replacement?

A: To order a key replacement, you will first need to find your model and serial number,then provide to our customer service.

Q: What shold i do if i didn't receive the including accessory?

A: Cantact us and we will re-send it to you.

Q: How do I open my electronic lock safe (with a key)?

A: ① Insert the emergency key into the lock.
② Turn the key clockwise (right). (does not apply to all models).
③ Rotating knob counterclockwise(left), the door will be opened.

Q: Does the Safe offer a Lifetime Warranty?

A: Yes. Our offers a Lifetime Warranty for After-Fire Replacement. If your Fire Safe product is damaged by fire, and you are the original owner, you can provide your order number and picture to our customer service. We will ship a replacement to you, free of charge.